Level two changes work to efficiency
While level one changes in Rolf Smith’s “The 7 Levels of Change: Different Thinking for Different Results” are about doing the right things or learning what to do, level two changes are about doing the right things right or efficiency. Level two involves the how of a change, and is most easily demonstrated by the days on the job after the person has leaned what to do. Now the person is able to figure out how to do them the correct way.
Smith suggests that people at this level make a list at the end of the day of things to do tomorrow and then do the most important things first. He also suggests that delegating is an important part of this level. It is okay not to know everything as long as you have people who can do the things that you don’t know how to do.
Voice mail, phone logs and emails can all be valuable ways to manage the time in a day when they are used correctly. Calling someone at a time when you expect to get voice mail rather than the person can save time. Just be sure that the message includes details as to why you are calling and what you need from them.
By keeping a phone log, you can see who you are calling and how you are spending your time. The data gathered by recording the time, topic, what was agreed to and how long the conversation was, can be useful in learning your own habits and the habits of those you converse with.
Emails need to be short and contain only one topic per email. Often times, people will not read past the first topic. Using the filter and filing options and rules of your email system can help keep emails together that should be together. Every email should be written as if it cannot be recalled.
While level two leads to competency, it can also lead to sacred cows. It is important to continuously question why things are being done a certain way and not just accept that they have always been done that way and there must be a reason for it.
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